Terms of Service

Last updated: 21 August 2026

1. The agreement

These terms apply between Smart Bus Route Planner ("we") and the organization that registers an account ("you"). By creating an account you accept them. The person creating the account confirms they are authorised to accept on the organization's behalf.

2. What the service does

We provide software that generates optimised bus routes from the buses and stops you enter, and produces reports from them. Route suggestions are computational aids. You remain responsible for deciding whether a route is safe and appropriate to operate. We do not inspect roads, verify pick-up points, or supervise transport.

3. Your account

You are responsible for keeping credentials secure and for activity under your account. Tell us promptly if you believe an account has been compromised. You must not share one account between people who should have separate access.

4. Your data

You keep ownership of everything you put into the service. You grant us only the permission needed to store and process it in order to provide the service. How we handle it is described in our Privacy Policy.

You confirm you have the right to enter the data you upload, including stop locations and student counts, and that doing so complies with the obligations you owe to the families you serve.

5. Plans, limits and payment

Plans and their limits are published on our pricing page. Prices are final and no GST is charged, because the supplier is not registered under GST. Your receipt is not a tax invoice and no input tax credit is available against it. Billing is monthly and renews automatically until cancelled.

Limits are enforced by the software. Reaching a limit prevents you from creating more of that item; it never deletes what you already have. If payment fails, we retry over a grace period and tell you. If it ultimately fails, your account moves to the Free plan — we do not lock you out and we do not delete your data.

6. Acceptable use

You must not:

• attempt to access another organization's data;
• probe, scan, or test the security of the service without our written permission;
• use automated means to place load on the service beyond normal use of the interface;
• resell the service without an agreement with us.

7. Availability

We aim for 99.9% monthly availability, excluding scheduled maintenance we announce in advance and failures of third-party providers outside our control. The service depends on external routing and map providers; if one is unavailable, the features needing it may be temporarily unavailable while the rest continues to work.

8. Support

Support levels by plan are described on our contact page. We answer support requests; we do not guarantee that any particular change or feature will be made.

9. Ending the agreement

You may cancel at any time; see our Refunds & Cancellation Policy. We may suspend or end an account that breaches section 6, or that we are legally required to suspend. Where we reasonably can, we will tell you first and give you the opportunity to export your data.

10. Liability

To the extent permitted by law, our total liability in any twelve-month period is limited to the amount you paid us in that period. We are not liable for indirect or consequential loss. Nothing in these terms limits liability that cannot be limited by law.

We are a planning tool, not a transport operator. Decisions about operating a route, and their consequences, remain yours.

11. Changes

We may update these terms. For material changes we will give reasonable notice by email to the account address before they take effect. If you do not accept a change, you may cancel.

12. Governing law

These terms are governed by the laws of India, and the courts of Bengaluru, Karnataka have exclusive jurisdiction.