Contact & Support
Get in touch
- Support: support@smartbusrouteplanner.in
- Sales and Enterprise: enquiry form
- Billing and invoices: billing@smartbusrouteplanner.in
- Privacy and data requests: privacy@smartbusrouteplanner.in
When contacting support, include your organization name — it lets us find your account without asking you for anything sensitive. Never send us your password; we will never ask for it.
Response times by plan
| Plan | Channel | First response |
|---|---|---|
| Free and Starter | Email support | 2 business days Monday to Friday, 9am–6pm IST |
| Professional and Business | Priority email support | 1 business day Monday to Friday, 9am–6pm IST. Your requests are queued ahead of standard support. |
| Enterprise | Named contact | As agreed in your contract Agreed during onboarding. |
These are targets for a first human response, not resolution times. We would rather state a target we can keep than a shorter one we cannot.
Reporting a security issue
If you believe you have found a security vulnerability, email security@smartbusrouteplanner.in rather than raising it in a public forum. Tell us what you found and how to reproduce it. We will acknowledge within one business day. Please do not access data belonging to organizations other than your own while investigating.
Business details
Smart Bus Route Planner
Bengaluru, Karnataka, India