Refunds & Cancellation Policy

Last updated: 21 August 2026

Cancelling

You can cancel at any time from the Billing page. There is no cancellation fee and no notice period.

Cancelling takes effect at the end of the period you have already paid for. You keep full access until then — we do not cut off a plan you have paid for. You can reverse a cancellation any time before it takes effect.

What happens to your data when you cancel

Nothing is deleted. When your paid period ends, your organization moves to the Free plan. Every bus, stop, route plan and report you created stays exactly where it is.

The Free plan has lower limits than paid plans. If you are above a Free limit — for example you have 30 buses and Free includes 5 — you keep all 30. You can view them, edit them, and export your data. You simply cannot create new ones until you are back under the limit or you subscribe again. We will tell you exactly what is over and by how much.

Refunds

We bill monthly, so the most you are ever exposed to is one month.

• Within 7 days of your first payment — if the service does not work for you, contact us and we will refund that payment in full.
• Service failure — if a fault on our side prevented you from using the service for a significant part of a billing period, contact us and we will refund or credit that period.
• Accidental renewal — if you meant to cancel and a renewal charged, tell us within 7 days of the charge and we will refund it.
• Part-used months — we do not refund the remainder of a month you have used, because you keep access for it.

How to request a refund

Email us from the address on your account, with your organization name and the invoice number. We aim to respond within two business days and to process approved refunds within five business days after that. Refunds return to the original payment method — we cannot send them anywhere else.

Customers outside India

If you subscribed from outside India, your purchase was made through Lemon Squeezy, which acts as the merchant of record and is the seller for that transaction. Refunds are processed through them. Contact us first and we will arrange it.

Taxes

Prices are final and no GST is charged, because the supplier is not registered under GST. Your receipt is not a tax invoice and no input tax credit is available against it. A refund returns the full amount charged.

Contact

See our contact page.